FAQ

What makes your jewellery suitable for sensitive skin?

I use hypoallergenic surgical steel, stainless steel or titanium to finish all Little Gems designs so that they are much kinder to sensitive skin. 

 

Will your hypoallergenic surgical steel earrings work for me?

Hypoallergenic surgical steel is known for its anti-allergy properties and is unlikely to cause a skin reaction.

I have very sensitive skin and find that I can wear surgical steel all day long in comfort. My lovely Little Gems customers have found the same too. 

A small percentage of people may be unlucky enough to find irritation with any material that they pop in their lobes. As I know how hard this can be I offer a no quibble 30 day return policy. If for any reason you feel your earrings aren't for you, or you have a reaction, you can return them to me for a refund.

 

Does stainless steel tarnish like silver?

One of the other benefits of buying stainless steel or titanium finished jewellery is that they are both such easy metals to care for. They are hard-wearing, don't need polishing and won't tarnish and go black like silver does.

 

Do you use real gemstones in your jewellery designs?

I source real semi-precious gemstones to create Little Gems Jewels designs. As natural gemstones will vary a little in size, shape and colour this means that every finished piece is slightly different and unique to you. 

On the rare occasion that I use a man-made gemstone in a design you will see this noted in the item description.

 

How should I care for my jewellery?

To keep your gemstones looking their best I always give the following advice

  • Remove your jewellery before bed
  • Remove your jewellery before bathing, showering or swimming
  • Leave about 20 minutes after applying lotions, perfume etc before wearing your jewellery
  • Gently clean your gemstones with a damp cloth or soft brush

 

How can I pay for my order?

When you checkout on the Little Gems Jewels website you can either pay using your Paypal account or the secure Shopify Payment system for debit/credit cards, Apple Pay & Google Pay.

 

How long will my order take to arrive?

I will wrap up your order and send it on its way to you within 2 working days. Standard delivery to the UK is free and takes about 1-3 days to arrive once shipped. Visit the delivery page for the most up to date delivery information as well as details about postage upgrades and overseas shipping.

 

What happens if I don't like my jewels?

I have a no quibble returns policy, so if for any reason at all you feel that your chosen jewels aren't for you, they can be returned to me for a refund. Visit the returns page for more information.

 

Do you have a Little Gems Jewels shop?

The best place to view the whole Little Gems Jewels collection is on the website. I don't have my own brick and mortar shop but please do check out the shopping section of my blog for the latest information about where you can see Little Gems Jewels in local shops, galleries or craft markets.

 

How can I contact you?

You can either email me directly gemma@littlegemsjewels.co.uk or fill out the form on my contact page. I will get back to you as soon as possible.